Q1: How to add a new story between two existing stories?
Ans: In the Gutenberg block editor, you can easily add a new story between two existing stories without changing dates or order numbers manually. Each story block includes simple up and down arrow buttons at the top toolbar (as shown in the image). These arrows let you move the selected story up or down to adjust its position within the timeline.
Additionally, you can also click the plus (+) icon to quickly insert a new story block between two existing ones.
Q2: Vimeo thumbnails don’t appear, why and how to fix it?
Ans: This happens due to Vimeo privacy settings. Ensure that the videos are publicly accessible or have privacy settings that allow thumbnail previews.
Q3: How can I remove or change the “Read more” text?
Ans: To hide the “Read More” button in your timeline, go to your timeline settings and open the Advanced tab under the Story Timeline Shortcode options. Find the option labeled Display Read More and set it to Hide. This will completely remove the “Read More” button from all stories.
Q4: How do I display all timeline stories on one page without pagination?
Ans: Use the show-posts attribute in the shortcode and set it to a high value to include all stories. Example: show-posts="50"
Q5: Where can I find my license key?
Ans: You can find your license key by logging into your account at my.coolplugins.net. Once logged in, navigate to the Manage Licenses section. There, you will see a list of your purchased plugins along with their license keys displayed next to each plugin name.
Q6: Can I move my license to a different website?
Ans: Yes, you can transfer your license from one website to another. But to do this, make sure to deactivate the license on your old domain first, and then activate it on the new website.
Q7: How can I cancel the auto-renewal of my license key?
Ans: You can cancel the auto-renewal at any time by logging into your account on our website. Go to the Subscriptions section, find your active license, and click on the Cancel Auto-Renewal button. This will stop future charges, but your license will remain active until the end of the current billing period.
Q8: I need help with an issue not listed here. How can I get support?
Ans: If you have a question or issue not covered in the FAQ, you can contact our support team by logging into your account at my.coolplugins.net and submitting a support ticket. Our team typically responds within 24–48 business hours to help resolve your issue.
