Plugin Compatibility
Q1: Is the Timeline Module Pro compatible with the latest version of Divi?
Ans: Yes, the Timeline Module Pro is fully compatible with the latest version of Divi. Make sure both Divi and the Timeline Module Pro For Divi plugin are updated to their latest releases for the best performance.
Q2: Does this plugin work with the Divi Theme Builder?
Ans: Yes, you can use the timeline module inside any Divi Theme Builder template—header, footer, or custom body layouts.
Q3: Can I use the timeline module on pages built with other builders like Elementor, WPBakery, or Gutenberg?
Ans: No. This plugin is specifically built for Divi and works only inside the Divi Builder. You can use our dedicated plugins built for Elementor and Gutenberg.
Q4: Is the plugin compatible with caching or optimization plugins?
Ans: Yes, it works well with most caching plugins. However, if you see styling delays or animations not working, clear your cache and re-generate CSS from Divi > Theme Options.
Common Issues and Solutions
Q1: My timeline is not appearing on the page. What should I do?
Ans: Most of the time this happens because of caching. Simply clear your browser cache, your site cache, and regenerate Divi’s static CSS. After that, the timeline usually appears correctly.
Q2: The timeline stories appear misaligned. How can I fix this?
Ans: This usually happens when spacing is too large or the wrong layout is selected. Check your layout settings and reduce any extra spacing. After adjusting, the timeline will align properly.
Q3: My labels or icons are not showing properly.
Ans: This happens if their colors are set too light or overwritten by presets. Just go to the Design tab and adjust your label and icon colors. Once updated, they should appear clearly.
Q4: Animations or line filling effects are not working.
Ans: Sometimes animations don’t run because of other settings or plugins. Make sure your section overflow is set to “visible” and try disabling other animation or scroll effects.
Q5: Images inside the stories are not resizing properly.
Ans: This happens if images have fixed sizes. Set the image width to 100% and remove any height restrictions. Once done, images will fit properly across all devices.
Q6: The timeline is loading slower than expected.
Ans: Large images or too many story items can slow the page. Compress your images and avoid heavy effects if not needed.
License & Account Queries
Q1. Where can I find my license key?
Ans. You can find your license key by logging into your account at my.coolplugins.net. Once logged in, navigate to the Manage Licenses section. There, you will see a list of your purchased plugins along with their license keys displayed next to each plugin name.
Q2. How do I activate my license on a site?
Ans. After installing the plugin, go to Timeline Addons > License in your WordPress dashboard and enter your license key in the License section.
Q3. Can I move my license to a different website?
Ans. Yes, you can transfer your license from one website to another. But to do this, make sure to deactivate the license on your old domain first, and then activate it on the new website.
Q4. How can I cancel the auto-renewal of my license key?
Ans. You can cancel the auto-renewal at any time by logging into your account on our website. Go to the Subscriptions section, find your active license, and click on the Cancel Auto-Renewal button. This will stop future charges, but your license will remain active until the end of the current billing period.
Q5. How can I download my invoice?
Ans. To download your invoice, log in to your account on our website. Navigate to the Orders section. Find the order you want the invoice for, and click the Invoice button to download it.
Contact Support
Q1. I need help with an issue not listed here. How can I get support?
Ans. If you have a question or issue not covered in the FAQ, you can contact our support team by logging into your account at my.coolplugins.net and submitting a support ticket. Our team typically responds within 24–48 business hours to help resolve your issue.
Q2. Is support available for free plugin users?
Ans. If you are a free plugin user, you can get help by raising a ticket through the WordPress.org support forum.
